Warranty Policy

Thank you for choosing TopSports! 🙏
Please ensure that you understand the warranty claim terms before making a purchase, and read the following policy carefully before submitting any claim.

1. General Warranty Terms

• All warranty claims are handled directly by the respective brands (not TopSports).
• TopSports only assists customers in submitting warranty claims to the brand.
• Warranty periods and policies vary by brand.
• All warranty decisions are made solely by the brand and are final.
• The brand reserves the right to determine the outcome and method of any warranty claim.
• Warranty replacements are strictly limited to a one-time replacement (same model or equivalent value product).

2. Eligibility for Warranty Claims

• Warranty applies only to pickleball paddles purchased from TopSports.
• The warranty period starts from the date of purchase.
• All claims must be submitted within the valid warranty period.
• Claims must be submitted by the original purchaser only (no third-party submissions allowed).
• A valid proof of purchase (receipt/invoice) is required.
• Only manufacturing defects (factory defects) are covered under warranty.

3. Customer Responsibilities

• Customers are required to return the defective paddle to TopSports.
• Customers may either bring the paddle to our store or ship it to us at their own expense.
• All shipping and logistics costs must be borne by the customer.
• Customers must comply with the final warranty resolution provided by the brand.
• Customers are not entitled to request alternative compensation, upgrades, refunds, or any arrangements outside the brand’s warranty policy.
• By using the paddle, you are deemed to have accepted all terms and conditions stated in this policy.

4. Exclusions (Not Covered Under Warranty)

The following are not covered under warranty:

• Normal wear and tear
• Accidental damage / user-caused damage
• Improper use or misuse
• Loss or negligence
• Unauthorized modifications or alterations

5. Warranty Submission Methods

Option 1: In-Store Submission

• Bring the paddle together with valid proof of purchase to our store

Option 2: Mail-In Submission

• Customers may ship the defective paddle to TopSports at their own expense

6. Processing Time

• Estimated processing time: 7–31 working days
• Claims that do not meet the above requirements will be rejected

7. Contact Us

If you have any questions, please contact us:
📱 WhatsApp: +6013-853 8900

Thank you for your understanding and support.
— TopSports Team